Frequently Asked Questions

Where can I input my coupon code?

Coupon codes can be entered under the "View Cart" section of the Shopping Cart in the top right corner of your screen.

Why isn't my coupon working?

Please make sure your coupon has not expired, have additional spaces before or after the code or has already been used. Also, coupon codes are case sensitive. If you are still having trouble, please email us at and you will receive a response within 1 hour or contact customer service at (813) 716-4823.

How do I initiate International Shipping?

To initiate International Shipping, you will need to complete the International Shipping Form located under the Return/Shipping Information tab at the bottom of the Home screen. Complete this form in its entirety and you will receive a separate shipping invoice via email.

Am I charged a $6.99 shipping fee AND an additional International Shipping fee for international packages?

Please note that our system automatically charges the flat rate $6.99 shipping fee. This fee will be deducted from your total international shipping rate and we will email you a balance for the difference.